Refund and Returns Policy

Returns Policy

At PPSH, we strive to provide you with high-quality software products that meet your needs and expectations. However, due to the nature of digital downloads, we have specific guidelines in place regarding returns and refunds. Please read our Returns Policy carefully before making a purchase.

  1. Non-Refundable Products: All software products available for purchase on our website are non-refundable, except in cases where the software is found to be faulty or defective. As digital products can be easily duplicated and shared, we are unable to accept returns based on customer error, change of mind, or incompatibility with other software or hardware.
  2. Faulty or Defective Software: In the rare event that you receive software from us that is faulty or defective, we will gladly offer a refund. To request a refund for a faulty software product, please contact our customer support team within 30 days of purchase, providing detailed information about the issue you are experiencing. We may require additional documentation or evidence to verify the problem.
  3. Compatibility: It is the responsibility of the customer to ensure that their software and hardware meet the minimum requirements specified for each product before making a purchase. We provide detailed product descriptions, including compatibility information, to assist you in making an informed decision. Therefore, we cannot issue refunds for software products that are incompatible with your system or do not meet your specific requirements.
  4. Refund Process: If you believe you are eligible for a refund due to faulty software, please contact our customer support team at purchases@ppsh.co.uk within 30 days of purchase. Our team will review your request and may ask for additional information or troubleshooting steps to assess the problem. If a refund is approved, it will be processed within 30 days using the original payment method used during the purchase.
  5. Exchanges: We do not offer exchanges for digital products. If you require a different software product, you will need to make a separate purchase. Please ensure that you carefully review the product details and compatibility before completing your purchase.
  6. Policy Changes: We reserve the right to modify or update this Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By completing a purchase on our website, you acknowledge and agree to abide by the terms of this Returns Policy.

If you have any further questions or concerns regarding our Returns Policy, please contact our customer support team at purchases@ppsh.co.uk. We are here to assist you and provide any necessary clarification.

Last updated: 06 July 2023